Shipping Policy

Baboon's Sarl ("we" and "us") is the operator of baboons-online.com ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will contact you about whether you would prefer to await restocking of the item or if you would prefer for us to process a refund.

Shipping Costs

We provide free shipping worldwide.

Delivery Terms

Generally, shipments for Switzerland are in transit for 2 - 7 days and will be sent through the local Post Office (PostPac Economy).

Orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on your country. They will be carried out through the carrier of our choice.

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. Our office operates on Monday - Friday during standard business hours, except on national holidays at which time the office will be closed.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us (info@baboons-online.com) so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping carrier.

Parcels Damaged in Transit

If you find a parcel is damaged in-transit, please reject the parcel from the carrier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website except for international shipments.

Import Duties & Taxes

All shipments may be subject to import charges (duties, customs tariffs and VAT) which are set by the destination country or location.

You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties.

For more information regarding customs policies, please contact your local customs office.

Process for Parcel Damaged in Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for Parcel Lost in Transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer Service

For all customer service enquiries, please email us at info@baboons-online.com.